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Do not the purchased goods suit you, or did you find a defect in it that was not obvious at the time we sent the goods to you?
Contact us and we will be happy to advise you on how you can return the goods.
Phone: +420 776 499 527, email: reklamace@montessorihracky.cz
Return address: MontessoriHracky.cz, Hlavni 60, 280 02 Kolin – Sendrazice
We have also summarized some information that could help you.
Return or exchange of unsuitable goods
You have picked up the goods from the courier in good conditions, but its design does not suit you, or you have realized that you do not really need it…
Download the Return or exchange form
In the case of concluding a purchase contract via the Internet, the Buyer has the right to withdraw from the contract within 14 days of receiving the goods without giving reasons, via e-mail: reklamace@montessorihracky.cz, or by phone: +420 776 499 527 or in writing to: MontessoriHracky.cz, Hlavní 60, 280 02 Kolín - Sendražice.
Withdrawal from the contract is regulated by the Civil Code § 1829 paragraph 1, while in the event that the subject of the purchase contract is several types of goods or delivery of several parts, this period runs from the date of receipt of the last delivery of goods.
However, this right must not be abused and used, for example, with the intention of lending goods free of charge or temporarily using the goods.
The goods must be returned in the original undamaged packaging, complete, without any signs of use (capable of further distribution), including accessories and all provided documents and any gifts received with the product. If the Buyer has purchased more than one product and returns only part of the purchase, he can keep the gifts.
If the Buyer withdraws from the purchase contract, the Buyer bears the costs associated with returning the goods to the Seller.
The Seller is not obliged to return the received funds to the Buyer before the Buyer hands over the goods for which he withdraws from the purchase contract or proves that he sent the goods to the Seller.
The Buyer acknowledges that if the goods returned to the Seller are damaged, worn or customized, the Seller will be entitled to compensation for the damage caused to the Buyer. The Seller is entitled to unilaterally set off the right to compensation for the damage against the Buyer's right to a refund of the purchased price.
The Buyer acknowledges that shipments sent to the Seller on Cash on delivery and to any Parcel Dispensing Point of any Courier Company or Czech Post Company will not be accepted.
Unless otherwise stipulated or agreed, the rights and obligations of the Buyer and the Seller from liability for defects of goods are governed by the relevant provisions of § 1914 to 1925, § 2099 to 2117 and § 2161 to 2174 of the Civil Code, as amended and Act No. 634/1992 Coll., On consumer protection, as amended.
Have you missed the 14-day return period by a few days? Don't worry! If the goods are in order, we will be happy to accommodate you and negotiate with you individually.
If you do not want to return the paid amount, but would rather choose other goods from our offer, we can also arrange an exchange. Do not hesitate to contact us!
Complaints of damaged goods
You have found out that the goods you have purchased are damaged or you have inadvertently received goods from us other than the one you had ordered…
Download the Faulty goods claim form
The buyer has the right to withdraw from the purchase contract without undue delay after the goods have been handed over or delivered to him differently to the ones he had ordered.
If the item is not in accordance with the purchase contract upon receipt by the Buyer, the Buyer has the right to have the Seller return the item to the condition corresponding to the purchase contract free of charge and without undue delay, according to the Buyer's request either by exchanging the item or repairing it; if such a procedure is not possible, the Buyer may request a reasonable discount on the price of the item or withdraw from the contract.
This does not apply if the Buyer knew about the breach of the purchase contract before taking over the thing, or caused the breach of the purchase contract himself.
Before confirming receipt of the goods from the selected carrier, the Buyer will check whether the shipment shows signs of damage caused during transport. If so, he will not accept the shipment. The Buyer informs both the carrier and the Seller about any damage to the goods during transport, but no later than within two working days of receipt of the goods.
If it is necessary to report the complaint of the faulty goods, the detected defects must be reported to the seller immediately by e-mail to the address: reklamace@montessorihracky.cz, or by phone at +420 776 499 527 or in writing to the address: MontessoriHracky.cz, Hlavní 60, 280 02 Kolín - Sendražice together with the completed form containing the required basic data: what goods you are complaining about, the reason for the complaint, the date of purchase, the account number in case of a refund, a copy of the proof of purchase, etc.
The warranty only covers manufacturing defects. The warranty does not cover defects caused by normal wear and tear, improper use of the product, improper handling and storage.
If a manufacturing defect is found, the goods will be repaired, exchanged piece by piece or refunded.
In the case of a justified complaint, the Buyer has the right to a refund of postage in the amount necessary to settle the complaint. However, in the event of an unjustified complaint, the Buyer is not entitled to reimbursement of his costs associated with the settlement of the complaint.
The warranty period provided for the sale of goods is generally 24 months from the date of purchase, unless otherwise stated.
Unless otherwise stipulated or agreed, the rights and obligations of the Buyer and Seller from liability for defects of goods are governed by the relevant provisions of § 1914 to 1925, § 2099 to 2117 and § 2161 to 2174 of the Civil Code, as amended and Act No. 634/1992 Coll., On consumer protection, as amended.
If we have disappointed you with the delivery of defective or different goods than you ordered, believe us it was not intentional and we will try to correct our mistake to your satisfaction as soon as we possibly can.